Losing your ID or having it stolen can be stressful, but replacing it is a straightforward process through the Irembo platform. Follow this guide to navigate the replacement procedure with ease.

Step 1: Visit an Irembo Agent

Start by declaring your lost identity card at your nearest or preferred Rwanda Investigation Bureau (RIB) station.via Irembo platform

Step 2: Receive an Appointment

After your declaration, you will receive an appointment notification via SMS, instructing you on when to report you to the RIB station.

Step 3: Await Approval

Keep an eye out for an approval message from RIB, which will include a payment number for your replacement ID.

Step 4: Make Your Payment

Within 3days, go to the nearest Irembo agency with the payment number you received. A fee of 1500 RWF is required for the replacement.

Step 5: Provide Your Information

While filling out the necessary information, you’ll have the option to select a different location for picking up your new ID if you prefer.

Step 6: Confirmation of Application

Upon successful payment, you will receive an SMS confirming that your application has been processed and forwarded to the National Identification Agency (NIDA).

Step 7: Receive Your ID

After approximately 30 days, you will get a notification informing you that your ID has been produced and the location where it will be sent.

For any further inquiries, don’t hesitate to reach out for assistance at 3500.